How do I delete my Volara account?

In My account, in the section devoted to your rights, you'll find the button to delete your account. For security, we ask for your password and for you to retype a confirmation word. Take the time to think it over: the operation is final.

Deletion or anonymisation

If your account has never involved a transaction, it is genuinely deleted. If it has past transactions, the law requires these accounting records to be kept: your account is then anonymised. Your personal data is erased, and only the entries remain, without your identity.

The files you've uploaded

The documents you've uploaded (licence, medical certificate, ID document) are destroyed in both cases. None of it is kept.

If the button is unavailable

Deletion can be paused as long as you still have commitments in progress. In that case, see the dedicated question: it explains what's blocking it and how to fix it.